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The PABX Call Accounting software connects to most phone systems that provide a SMDR port on the CPU card to the serial port on a PC and needs to run continuously to collect all of the necessary call accounting data.
Summary Call Reports
These summary reports are the best reports for a general overview of telephone activity across any given day or month.
- Monthly Summary -
- 1. Top 30 Reports
There are actually 7 separate reports contained within this one section
- Trunk/CO Line Call Reports -
- 1. Phone Line Detail Report
Choose a date range and this report shows every call on each of your lines. This report is great if you have a specific line reserved for marketing or a sub-tenant and are interested in the detailed activity for that line.
- Outgoing Call Reports -
-1. Department Report
Like the Extension Report in content, the Department report lets you create internal groups of Extensions (eg Sales, Service) and report on the calls for the each member of the department and the department as a whole.
- Incoming Call Reports -
-1. Ring Time Report
This detailed report itemized every incoming call on each of your lines and shows the extension that answered the call and how long the call rang for before being answered. An easier "overview" report without all the detail is found below (5. Ring Time Summary).
Windows PC with and Available 9-Pin Serial Port Required
9-Pin Serial Cable Required
Must be connected to a phone system only via a Windows Computer. Not a stand alone phone.
FOR THE BEST RESULTS
Check the phone system configuration that you are interested in collecting call information from and make sure it will provide the call information you are interested in.
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